Last updated: September 2026
OpsWarden's paid tiers are one-time digital unlocks, delivered immediately after payment. This policy explains when a refund applies.
If you pay for a tier and, due to a technical problem on our end, the diagnosis or content is never delivered, you're entitled to a full refund. Contact us and we'll fix it or refund you, whichever you prefer.
Because each unlock delivers real, generated content specific to your assessment immediately upon payment, we don't offer refunds simply for changing your mind after the content has been delivered. If you haven't yet viewed the unlocked content, contact us within 7 days of purchase and we'll issue a full refund.
Paid phone or on-site sessions can be rescheduled or cancelled for a full refund up to 24 hours before the scheduled time. Cancellations made less than 24 hours in advance are non-refundable, except in genuine emergencies — contact us and we'll work with you.
Contact us with your order details (the email you used and roughly when you paid). We aim to respond within 2 business days, and refunds are processed back to your original payment method through Paddle, our payment processor.
If you have a dispute with a charge, we'd genuinely appreciate the chance to resolve it directly before you contact your card issuer — most issues can be sorted out quickly by email.